Nissan Rogue: Reporting safety defects

For USA

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying NISSAN.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or NISSAN.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888- 327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA, 400 Seventh Street, SW., Washington, D.C. 20590. You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

You may notify NISSAN by contacting our Consumer Affairs Department, toll-free, at 1-800-NISSAN-1.

For Canada

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform Transport Canada in addition to notifying NISSAN.

If Transport Canada receives complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may request that NISSAN conduct a recall campaign. However, Transport Canada cannot become involved in individual problems between you, your dealer, or NISSAN.

You may contact Transport Canada’s Defect Investigations and Recalls Division toll free at 1-800-333-0510. You may also report safety defects online at:
https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/ PCDB-BDPP/Index.aspx.

Additional information concerning motor vehicle safety may be obtained from Transport Canada’s Road Safety Information Centre at 1-800-333-0371 or online at www.tc.gc.ca/roadsafety (English speakers) or www.tc.gc.ca/securiteroutiere (French speakers).

To notify NISSAN of any safety concerns please contact our Consumer Information Centre toll free at 1-800-387-0122

Readiness for Inspection/Maintenance (I/M) test

A vehicle equipped with All-Wheel Drive (AWD) should never be tested using a two wheel dynamometer (such as the dynamometers used by some states for emissions testing), or similar equipment. Make sure you inform test facility personnel that your vehicle is equipped with AWD before it is placed on a dynamometer.

Using the wrong test equipment may result in transmission damage or unexpected vehicle movement which could result in serious vehicle damage or personal injury.

Due to legal requirements in some states and Canadian Provinces, your vehicle may be required to be in what is called the “ready condition” for an Inspection/Maintenance (I/M) test of the emission control system.

The vehicle is set to the “ready condition” when it is driven through certain driving patterns.

Usually, the “ready condition” can be obtained by ordinary usage of the vehicle.

If a powertrain system component is repaired or the battery is disconnected, the vehicle may be reset to a “not ready condition”. Before taking the I/M test, check the vehicle’s inspection/ maintenance test readiness condition. Place the ignition switch in the ON position without starting the engine. If the Malfunction Indicator Light (MIL) comes on steady for 20 seconds and then blinks for 10 seconds, the I/M test condition is “not ready”. If the MIL does not blink after 20 seconds, the I/M test condition is “ready”.

Contact a NISSAN dealer to set “ready condition” or to prepare the vehicle for testing.

Event Data Recorders (EDR)

GUID-D562961D-9AFE-4754-8C59-8C01CE2FEDDB This vehicle is equipped with an Event Data Recorder (EDR). The main purpose of an EDR is to record, in certain crash or near crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a vehicle’s systems performed.

The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:
- How various systems in your vehicle were operating;
- Whether or not the driver and passenger safety belts were buckled/fastened;
- How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
- How fast the vehicle was traveling.
- Sounds are not recorded.

These data can help provide a better understanding of the circumstances in which crashes and injuries occur.

NOTE: EDR data are recorded by your vehicle only if a nontrivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no personal data (e.g. name, gender, age and crash location) are recorded.

However, other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely acquired during a crash investigation.

To read data recorded by an EDR, special equipment is required and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer and NISSAN dealer, other parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR. EDR data will only be accessed with the consent of the vehicle owner or lessee or as otherwise required or permitted by law.

Owner’s Manual/Service Manual order information

Genuine NISSAN Service Manuals for this model year and prior can be purchased. A genuine NISSAN Service Manual is the best source of service and repair information for your vehicle. This manual is the same one used by the factory trained technicians working at a NISSAN dealer. Genuine NISSAN Owner’s Manuals can also be purchased.

In the USA:

For current pricing and availability of genuine NISSAN Service Manuals contact:

1-800-450-9491

www.nissan-techinfo.com

For current pricing and availability of genuine NISSAN Owner’s Manuals contact:

1-800-247-5321

In Canada:

To purchase a copy of a genuine NISSAN Service Manual or Owner’s Manual for this model year and prior please contact a NISSAN dealer. For the phone number and location of a NISSAN dealer in your area call the NISSAN Information Center at 1-800-387-0122 and a bilingual NISSAN representative will assist you.

Uniform tire quality grading

Foreword